Terms of Service

Effective Date: March 22, 2026  |  Last Updated: March 22, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizz-luce.click (the "Website") and all related services, content, features, and functionality offered by Pizza Luce.

By visiting the Website, creating an account, placing an order, subscribing to any service, or otherwise interacting with our digital or physical services, you agree to be legally bound by these Terms. If you do not agree to these Terms, you must immediately discontinue use of our Website and services.

If you are using this Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such a case, "you" and "your" shall refer to that entity. Individuals under the age of 13 are strictly prohibited from using this Website. Users between the ages of 13 and 18 may only use the Website under parental or guardian supervision and with their consent.

Your continued use of the Website following any updates or modifications to these Terms constitutes your acceptance of those changes. We therefore encourage you to review these Terms periodically.

2. Company Information

The Website and services described herein are operated by:

Pizza Luce is a food service business operating in the United States. All services offered through this Website are subject to applicable federal and state laws of the United States, including but not limited to consumer protection regulations enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 45 et seq.).

3. Description of Services

Pizza Luce provides food-related products and services through its Website and physical operations. Our services include, but are not limited to, the following:

• Online Food Ordering: Customers may browse our menu and place orders for delivery, pickup, or dine-in through the Website or affiliated ordering platforms.
• Menu Browsing: Access to our full food and beverage menu, including pizza, appetizers, entrees, desserts, and specialty items.
• Account Management: Users may create and manage personal accounts to track order history, save payment methods, and access loyalty rewards where applicable.
• Promotions and Special Offers: Access to promotional discounts, coupons, seasonal specials, and loyalty program benefits.
• Customer Support: Assistance via email and other designated communication channels regarding orders, complaints, feedback, and general inquiries.
• Catering Services: Large-scale food ordering and event catering services subject to separate terms and availability.
• Gift Cards and Vouchers: Purchase and redemption of gift cards and prepaid vouchers, subject to their specific terms and conditions.

Pizza Luce reserves the right to modify, suspend, or discontinue any of its services at any time, with or without prior notice, and shall not be liable to you or any third party for any such modification, suspension, or discontinuation. We also reserve the right to introduce new services, features, or products at our sole discretion.

Availability of menu items and services may vary by location, time of day, and operational circumstances. We do not guarantee that all items listed on the Website will be available at all times. In the event of unavailability, we will notify you as soon as practicable and provide alternative options or a full refund.

4. User Accounts and Registration

To access certain features of our Website, including placing orders and accessing loyalty rewards, you may be required to create a user account. By creating an account, you agree to the following:

• You will provide accurate, current, and complete information during the registration process and update such information as necessary to maintain its accuracy.
• You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password.
• You are responsible for all activities that occur under your account, whether or not authorized by you.
• You will immediately notify Pizza Luce at [email protected] of any unauthorized use of your account or any other security breach.
• You will not create an account using false identity or information, or on behalf of someone other than yourself without authorization.
• You will not transfer or share your account credentials with any other person or entity.

Pizza Luce reserves the right to suspend, terminate, or restrict access to any account at its sole discretion, without prior notice or liability, for conduct that we believe violates these Terms or is harmful to other users, us, third parties, or the integrity of our services.

5. User Obligations and Prohibited Activities

By using our Website and services, you agree to use them only for lawful purposes and in accordance with these Terms. You expressly agree that you will not engage in any of the following prohibited activities:

5.1 General Prohibited Conduct

• Violating any applicable local, state, federal, or international laws, regulations, or ordinances.
• Misrepresenting your identity or affiliation with any person or organization.
• Providing false, inaccurate, or misleading information in connection with your use of the Website or services.
• Using the Website for any fraudulent, deceptive, or dishonest purpose.
• Engaging in any conduct that restricts or inhibits any other user's use and enjoyment of the Website.
• Harassing, threatening, intimidating, or abusing any employee, representative, or agent of Pizza Luce.

5.2 Technical Prohibited Conduct

• Attempting to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website.
• Using any robot, spider, scraper, data mining tool, or other automated device or program to access, copy, monitor, or index the Website or its content.
• Introducing any viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material to the Website.
• Attempting to decipher, decompile, disassemble, or reverse engineer any software comprising or making up part of the Website.
• Taking any action that imposes an unreasonable or disproportionately large load on our infrastructure or that interferes with the proper working of the Website.
• Circumventing any technical measures implemented to protect the Website or its users.

5.3 Commercial Prohibited Conduct

• Using the Website for unauthorized commercial solicitation, including sending unsolicited marketing communications.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Website for commercial purposes without express written consent from Pizza Luce.
• Collecting or harvesting any personal information from the Website, including account names or email addresses.
• Engaging in any fraudulent order placement, including using stolen or unauthorized payment methods.

Violation of these prohibitions may result in immediate termination of your account and access to our services, and may expose you to civil and/or criminal liability under applicable United States federal and state laws.

6. Ordering, Payment, and Refund Terms

6.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected food items subject to these Terms and our then-current menu pricing. All orders are subject to acceptance by Pizza Luce. We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations involving suspected fraud, product unavailability, or errors in pricing.

An order confirmation email or on-screen notification does not constitute acceptance of your order. Acceptance occurs when your order is prepared and dispatched for delivery or made ready for pickup.

6.2 Pricing and Taxes

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Applicable sales taxes, delivery fees, and service charges will be calculated and displayed during the checkout process before you submit your order. You are responsible for paying all charges associated with your order, including applicable taxes as required by federal, state, and local law.

6.3 Payment Methods

We accept various payment methods as indicated on the Website at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally considered final once an order has been confirmed and preparation has commenced. However, if there is an issue with your order — such as incorrect items, missing items, or food quality concerns — please contact us immediately at [email protected]. We will assess each situation on a case-by-case basis and may offer a refund, replacement, or store credit at our sole discretion. Refund requests must be submitted within 24 hours of the original order delivery or pickup time.

7. Intellectual Property Rights

The Website and all of its content, features, and functionality — including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the overall design and arrangement thereof — are the exclusive property of Pizza Luce and/or its licensors and are protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable trade secret laws.

All trademarks, service marks, trade names, logos, and other distinctive brand features displayed on the Website are the property of Pizza Luce or their respective owners. Nothing in these Terms shall be construed as granting you any license or right to use any trademark, service mark, or logo without the prior written consent of the respective owner.

Subject to these Terms, Pizza Luce grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website for your personal, non-commercial purposes. This license does not include the right to:

• Copy, modify, or create derivative works based on the Website or its content.
• Use any data mining, robots, or similar data gathering or extraction methods.
• Download or copy account information for the benefit of another merchant.
• Use the Website or its content for any commercial purpose or in any way that generates revenue for you.
• Reproduce, distribute, publicly display, or publicly perform any content from the Website.

Any use of the Website or its content not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other applicable laws. Violations may result in immediate termination of your license to use the Website and may subject you to civil and/or criminal penalties.

If you believe that any content on the Website infringes upon your intellectual property rights, please notify us in accordance with the Digital Millennium Copyright Act (DMCA) by sending a written notice to [email protected].

8. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL SERVICES, CONTENT, AND PRODUCTS OFFERED BY PIZZA LUCE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE.
• WARRANTIES THAT ANY DEFECTS IN THE WEBSITE OR ITS SERVICES WILL BE CORRECTED.

Pizza Luce does not warrant that the food products described on the Website are free from allergens or that nutritional information is complete and error-free. Customers with food allergies, dietary restrictions, or specific nutritional concerns are strongly encouraged to contact us directly at [email protected] before placing an order. Pizza Luce shall not be liable for any allergic reactions or health issues arising from consumption of our products unless caused by our gross negligence or willful misconduct.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in their entirety. In such jurisdictions, our warranties are limited to the maximum extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW IN THE UNITED STATES, PIZZA LUCE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities.
• Loss of data or information.
• Business interruption or downtime.
• Loss of goodwill or reputation.
• Personal injury (except where caused by our negligence or willful misconduct).
• Any other intangible losses.

These limitations apply regardless of the legal theory under which the claim is brought, including negligence, tort, contract, strict liability, or any other legal or equitable theory, and even if Pizza Luce has been advised of the possibility of such damages.

IN NO EVENT SHALL PIZZA LUCE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE AND SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO PIZZA LUCE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some states do not allow the limitation of liability for consequential or incidental damages, so the above limitation may not apply to you to its full extent. In such states, liability is limited to the fullest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its respective officers, directors, shareholders, employees, agents, contractors, licensors, suppliers, successors, and assigns from and against any and all claims, damages, losses, costs, liabilities, obligations, and expenses (including reasonable attorneys' fees and legal costs) arising out of or related to:

• Your use of or inability to use the Website or services.
• Your violation of any provision of these Terms.
• Your violation of any applicable federal, state, or local law or regulation.
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or proprietary rights.
• Any content you submit, post, or transmit through the Website.
• Your negligence or willful misconduct.
• Any misrepresentation made by you.

Pizza Luce reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with Pizza Luce in asserting any available defenses. You shall not settle any claim without the prior written consent of Pizza Luce.

11. Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of personal information in connection with the Website and services is governed by our separate Privacy Policy, which is incorporated into these Terms by reference. By using the Website and services, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent Pizza Luce serves customers in California, it complies with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), providing California residents with specific rights regarding their personal information, including the right to know, delete, correct, and opt-out of the sale or sharing of personal data.

For any privacy-related inquiries, please contact us at [email protected].

12. Third-Party Links and Services

The Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Luce. These links are provided for your convenience and informational purposes only. Pizza Luce has no control over and assumes no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services.

Your access to and use of third-party websites and services is subject to those parties' own terms and conditions and privacy policies. Pizza Luce does not endorse, sponsor, or recommend any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party websites or services that you visit or use.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by, construed, and enforced in accordance with the laws of the United States of America and applicable state law, without regard to any conflict of law provisions that would cause the application of the laws of any other jurisdiction.

To the extent any federal law applies, including consumer protection regulations enforced by the Federal Trade Commission under the FTC Act (15 U.S.C. § 45 et seq.), such laws shall govern your use of the Website and services.

Subject to the dispute resolution provisions set forth in Section 14 below, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Website and services shall be brought exclusively in the appropriate federal or state courts having jurisdiction, and you consent to personal jurisdiction in such courts and waive any objection to venue or jurisdiction.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to contact Pizza Luce at [email protected] and provide a written description of the dispute, including your name, contact information, and a detailed description of the issue and the relief you are seeking. Pizza Luce will attempt to resolve the dispute informally within thirty (30) calendar days of receiving your written notice. If the dispute cannot be resolved informally within this period, either party may pursue formal dispute resolution as described below.

14.2 Binding Arbitration

EXCEPT AS PROVIDED BELOW, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, THE BREACH THEREOF, OR YOUR USE OF THE WEBSITE OR SERVICES, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, SHALL BE RESOLVED THROUGH BINDING ARBITRATION RATHER THAN IN COURT, under the Commercial Arbitration Rules of the American Arbitration Association (AAA), which are available at www.adr.org.

The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. You understand that by agreeing to arbitration, you are waiving your right to a trial by jury.

14.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and Pizza Luce agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

14.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, confidential information, or other proprietary rights.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Website or any of our services. Pizza Luce reserves the right to terminate or suspend your access to the Website and services at any time, without prior notice or liability, for any reason, including but not limited to a breach of these Terms.

You may terminate your account and cease using the Website at any time by contacting us at [email protected] with a request for account deletion. Upon termination, your right to use the Website and services will immediately cease.

Upon termination for any reason, the following provisions shall survive: Intellectual Property Rights (Section 7), Disclaimers (Section 8), Limitation of Liability (Section 9), Indemnification (Section 10), Governing Law and Jurisdiction (Section 13), Dispute Resolution (Section 14), and any other provisions that by their nature should survive termination.

Pizza Luce shall not be liable to you or any third party for any termination of your access to the Website or services. Any outstanding payment obligations shall survive termination of these Terms.

16. Changes to Terms

Pizza Luce reserves the right to modify, amend, or update these Terms at any time and at its sole discretion. When we make material changes to these Terms, we will provide notice by one or more of the following methods:

• Posting the revised Terms on the Website with an updated "Last Updated" date at the top of the page.
• Sending an email notification to the email address associated with your account (where applicable).
• Displaying a prominent notice on the Website's homepage or during the login process.

Your continued use of the Website or services after the effective date of any revised Terms constitutes your binding acceptance of those changes. If you do not agree to the modified Terms, you must discontinue your use of the Website and services immediately. It is your responsibility to review these Terms periodically for any updates or changes.

For minor changes, such as typographical corrections, formatting updates, or changes that do not materially affect your rights or obligations, we may make such changes without providing advance notice, and your continued use of the Website following such changes constitutes your acceptance of the revised Terms.

17. Severability

If any provision, clause, or part of a provision of these Terms is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, void, unenforceable, or in conflict with any applicable law or regulation, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, it shall be severed from these Terms.

The invalidity, illegality, or unenforceability of any provision shall not affect or impair the validity, legality, or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect as if the invalid, illegal, or unenforceable provision had never been included herein.

The parties further agree to replace any invalid or unenforceable provision with a valid and enforceable provision that achieves, to the greatest extent possible, the original intent and economic effect of the replaced provision.

18. Entire Agreement and Waiver

These Terms, together with our Privacy Policy and any other policies, guidelines, or rules posted on the Website and incorporated herein by reference, constitute the entire agreement between you and Pizza Luce with respect to your use of the Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, warranties, and communications, whether written or oral, regarding the subject matter hereof.

No waiver by Pizza Luce of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Pizza Luce to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

These Terms shall not be construed against either party by virtue of having drafted or prepared them. Headings and titles used in these Terms are for convenience only and shall not affect their interpretation.

19. Force Majeure

Pizza Luce shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, earthquake, epidemic, pandemic, war, terrorism, civil disturbance, government action, labor disputes, power outages, internet disruptions, or supply chain failures.

In the event of a force majeure event, Pizza Luce will use commercially reasonable efforts to notify you of the situation and to resume performance of its obligations as soon as reasonably practicable. Any affected orders will be addressed in accordance with our refund and cancellation policies to the extent possible under the circumstances.

20. Electronic Communications

By using the Website and services and communicating with us electronically, you consent to receive electronic communications from Pizza Luce. We may communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You agree that you will not submit false or misleading information to us and that you will keep your contact information up to date to ensure that you receive all required notices and communications from Pizza Luce.

21. Accessibility

Pizza Luce is committed to ensuring that its Website is accessible to all users, including those with disabilities, in compliance with applicable federal accessibility requirements, including the Americans with Disabilities Act (ADA) and, where applicable, the Web Content Accessibility Guidelines (WCAG). If you experience any difficulty accessing our Website or services, please contact us at [email protected] so that we may assist you.

22. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you need to contact Pizza Luce for any reason related to your use of the Website or services, please do not hesitate to reach out to us using the contact information provided below:

We will make every effort to respond to your inquiry within three (3) to five (5) business days. For urgent matters related to food safety or health concerns, please contact local emergency services or the appropriate health authority in your area.